.palettaSupport Center.
Need help with an account, payment, credit balance, or a bug? Here is the fastest way to get pointed in the right direction.
Information on this page reflects .paletta's current implementation. Legal and billing policies require operator review before live commercial launch.
Account and sign-in
If you cannot sign in, check that you are using the method associated with your account. Password accounts can use the password recovery page. If a verification email is delayed, check your spam folder and use the resend option on the sign-in page.
Credits and billing
Check the Billing section of your workspace for credit history and subscription status. Completed AI messages cost 10 credits; failed messages are refunded. You can cancel Pro Unlimited renewal from Billing.
Bug reports
Include a short description, the page where you encountered the issue, the approximate time, and the steps to reproduce it. Screenshots help; hide private keys, payment details and sensitive data before sending them.
Contact
For assistance, email support@paletta.dev. The site operator must configure this mailbox or a forwarding address before accepting public support requests. Never send passwords, two-factor codes or complete payment-card details.
Further information
See Frequently Asked Questions, Privacy, Terms, and Refunds & Billing.