.palettaHelp & FAQ.
Quick answers to common .paletta questions.
Information on this page reflects .paletta's current implementation. Legal and billing policies require operator review before live commercial launch.
How many free messages do I get?
New accounts receive 200 credits. With 10 credits per successful AI message, that supports 20 completed messages before a top-up is required. Existing accounts do not receive a second welcome grant.
What if an AI message fails?
The reserved credits are restored when the request fails. If a request is interrupted, our service also has a recovery mechanism for pending usage. Check your credit ledger if a balance looks unusual.
What does Pro Unlimited include?
It removes per-message credit deductions for active paid subscribers. A request limit of 15 AI messages per minute and our fair-use policy still apply, along with response size limits.
How do I cancel Pro Unlimited?
Open Billing and select Cancel automatic renewal. Your access should continue to the end of the current paid billing period, while your prepaid credit balance remains available after the subscription ends.
Can I use the same account on another device?
Yes, your login, profile and credit balance live in our account system. Chat history and project labels currently live in your browser, so they do not automatically sync between devices.
Where can I see payments?
Open Billing in your workspace to inspect credit activity. Stripe may also provide an email receipt. Use the Support Center if you need help with a transaction.
Do I have to verify my email?
Email/password sign-ups require email verification before using AI features. Connected provider logins may also require verification depending on the provider's assertions.