.palettaRefunds & Billing.
Know what happens when you buy credits, subscribe to Pro Unlimited, cancel a renewal, or request help with a payment.
Information on this page reflects .paletta's current implementation. Legal and billing policies require operator review before live commercial launch.
One-time credit packs
Starter ($9) grants 300 credits, Builder ($19) grants 900 credits, and Studio ($39) grants 2,200 credits after Stripe confirms payment. Each completed AI message uses 10 credits. Failed AI messages restore any credits reserved for that request.
Refund requests
To request a refund, contact support with the date, purchase type and the email address on your account. Requests are considered individually, subject to payment-provider rules and applicable consumer law. A request does not guarantee approval, and statutory refund rights are not restricted by this policy.
How credit reversals work
If a credit-pack purchase is refunded or disputed, the originally granted credits are removed from the account's balance. If some of those credits have already been spent, the remaining balance may become negative until future credits cover the difference. This prevents duplicate use of refunded purchases.
Pro Unlimited
Pro Unlimited is a $79/month automatically renewing subscription. A subscription payment must be confirmed before Unlimited access becomes active. Canceling renewal in your billing settings stops future renewal; current access generally continues through the paid billing period. Deleting a local chat or leaving the website does not cancel a subscription.
Payment failures and disputes
When a subscription payment fails or is reversed, access may be suspended until billing status is restored. Credit-pack reversals are tracked in the purchase ledger. For incorrect charges, contact support before filing a dispute when possible; your rights with your card issuer remain unaffected.
Taxes and receipts
Stripe checkout may collect required information, show applicable taxes and provide payment receipts where configured. We do not store full payment-card numbers. Check the final Stripe Checkout summary before confirming payment.
Get billing help
Visit Support for billing questions. To help us locate your payment, include your account email, purchase date and Stripe receipt reference; never send complete card details or passwords.